Cox cable and DIRECTV are among the largest and the best cable services in the United States. But which one is better? There’s no easy answer to this. On many accounts, AT&T’s satellite TV service (DirecTV) is the clear winner. But on other counts, Cox’s cable television takes the lead in several important factors.
There’s really no short, succinct answer to this query. All we can do is objectively compare both TV services and leave the decision up to you.
Comparing DIRECTV to COX – Which One is Better?
There are a number of factors to consider when comparing two cable or satellite TV services. Price, equipment fees, and channel lineup are just a few of the things you need to look at. Here are all the factors we will examine when comparing DIRECTV to Cox:
- Customer Satisfaction Ratings
- Installation and Activation Fees
- Channel Lineup
- Service Reliability
- Equipment Fees
- Customer Support Infrastructure
Let’s take a look at these factors in a comparison between the two services below.
1. Customer Satisfaction Ratings
Before we look at the actual ratings, let’s examine the pros and cons of each provider in turn. DIRECTV has one of the largest coverage areas in the United States. It is best known for its sports programming in its different packages. DIRECTV is fairly priced for a satellite TV service.
However, to get a DIRECTV subscription, you need to enter into a 24-month contract with AT&T. There’s also the fact that satellite television is inherently prone to interference in bad weather.
Our DIRECTV service rating: 3.7/5.
On the other hand, we have Cox’s Contour TV cable service. This service has one of the largest channel selections in the United States. Cox has no contract requirements for you to become a subscriber. Being a cable service, you can expect interference-free reception even in bad weather.
However, Cox TV services are slightly on the pricier side, when compared to other similar services. Cox also has a smaller coverage area than DIRECTV.
Our Cox TV service rating: 3.8/5.
2. Installation and Activation Fees
Installation and activation fees are a key concern when choosing a cable or satellite TV provider. For the past several years, DIRECTV has a solid reputation on this front. DIRECTV does not charge you extra for equipment installation, which is included in your subscription. However, it does charge a service activation fee of $35.
On the other hand, Cox has a flexible installation process. You have the option to do a free self-installation if you know how to set up your equipment. However, you can always opt for a professional installation at a very reasonable installation fee. There are no activation charges.
3. Channel Lineup
In terms of channel lineup, Cox has some of the biggest channel selection in its premium cable packages. Depending on your package, you can get more than 380 channels with your subscription. Cox has a diverse mix of sports, news, entertainment, music, and, of course, premium channels like HBO.
DIRECTV, on the other hand, is very popular thanks to its excellent selection of sports entertainment. The NFL Sunday Ticket is the best NFL programming in the US, and DIRECTV still has exclusive rights to it. There’s also a healthy mix of other entertainment options as well as all premium channels like HBO and Starz. Depending on your package, you can get over 330 channels with DIRECTV.
4. Service Reliability
As a cable service, Cox is less prone to weather-related interferences. There’s also less interference during congested viewing times than other providers. Cox has a reasonably good reliability history and you can depend on it to not drop out under most circumstances.
There’s no point in getting a TV service that is prone to interference. Of course, no service is 100% interference-free, but both DIRECTV and Cox have excellent track records. DIRECTV is a satellite-based service. While it has some of the highest dependability ratings in the business, there are some limitations to satellite TV.
One of the biggest is interference because of bad weather. Your receiver needs a direct line of sight to the satellite for your service to run.
In cloudy or overcast weather, you may experience some interference with DIRECTV.
We now come to perhaps the most important consideration of them all: the price of the TV service. Let’s start with DIRECTV. DIRECTV has some of the most reasonably priced TV packages in the United States. $35.00 for the base package is actually a very good deal when compared to other TV providers.
DIRECTV prices range from $35.00 to $110.00 per month.
On the other hand, Cox prices its TV packages higher than DIRECTV. However, equipment like the DVR is not part of the price of your subscription. This means there will be an additional expense of around $19.99 for the necessary equipment.
Cox TV packages start at $69.99 per month.
6. Equipment Fees
Both providers use different types of equipment for their TV services. DIRECTV uses the Genie DVR. This piece of equipment allows up to 5 simultaneous recordings at a time. It can store over 200 hours of HD content. One genie DVR can support up to 8 TVs. The DVR also has 4K support with the 4K Genie Mini as well as 3D TV support.
The Genie DVR is included in the price of your DIRECTV package.
Cox uses the Contour Record 6 HD-DVR. This supports up to 6 simultaneous recordings at a time and can store over 1300 hours of HD content. The DVR only works with 1 TV, but you can rent mini-boxes from the provider for other TVs. The Contour Record 6 supports voice search and has a massive storage capacity. It also has a powerful recommendation algorithm that suggests content based on your interests.
The Contour Record 5 HD-DVR costs $19.99 per month.
7. Customer Support Infrastructure
In terms of tech support and customer service, both providers have a solid reputation. DIRECTV has traditionally led the industry in customer service ratings and strong technical support. However, Cox has significantly improved its infrastructure over the past year and ranks 5th in the United States. How do I get Cox near me, you wonder. Just head on over to their support site and check if the service is available in your area.
The support site is extremely well-organized and contains tons of useful information and resources. This objective comparison between both providers should have given you a better idea of their services. The choice is now up to you.
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