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List of CRMs That Can Be Integrated with TeamViewer 14

CRMs That Can Be Integrated with TeamViewer

Among the many features to love about TeamViewer 14 is its ability to integrate with your favorite business apps. TeamViewer supported CRMs have helped companies in managing customer interaction, data, sales, customer support, etc. TeamViewer remote management has also helped business find and leverage new opportunities.

New to TeamViewer’s integration? Check out the list of 7 most popular CRMs that can be integrated with TeamViewer:

  1. Zoho
  2. Microsoft Dynamics 365
  3. Salesforce
  4. Zendesk
  5. ServiceNow
  6. NinjaRMM
  7. IBM MaaS360

1. Zoho

Zoho is an online platform that has 40+ apps in nearly every business category including;

  • Customer Support
  • Collaboration
  • Marketing
  • Sales
  • Accounting

The TeamViewer app can fully integrate with Zoho allowing administrators to start a remote session for troubleshooting customer problems. The remote connectivity with Zoho has a huge part to play in enhancing employee productivity and customer relationships.

2. Microsoft Dynamics 365

Microsoft Dynamics 365 is one of those CRMs that have ERP capabilities. As it is connected to the TeamViewer, you can add the remote control technology to your CRM console directly. It allows information sharing via;

  • Emails
  • File Transfers
  • Company-wide and individual reports
  • Apply advanced search filters
  • Work on multiple remote control devices

and much more.

The sales agents are the ones who are likely to benefit the most from this integration. They will be able to initiate secure remote sessions using the most relevant content. They can retrieve data from the Microsoft Dynamic contacts, leads, cases, and opportunities screen.

3. Salesforce

Salesforce is another TeamViewer integration partner. It’s known as the world’s #1, CRM platform to connect with your prospects and customers. It is very easy to create as well as join a remote support session right from the Salesforce service. This integration basically allows you to add remote support functionally to Salesforce Sales and Service Cloud environment.

You can create TeamViewer sessions from your Salesforce case screen directly. This gives you the opportunity to improve customer efficiency, and auto log the interaction against each case, contact or lead. The supporter notification feature lets the agents work on multiple remote control cases at a time.

4. Zendesk

Zendesk is a popular web-based ticket system to meet the help desk issues and manage customer tickets. The TeamViewer application when integrated with Zendesk lets you manage and start all the support cases from a single dashboard. On top of that, your customers don’t have to install anything, the session starts with one simple click.

Agents will be able to support their customers by sharing session links through the support ticketing system directly within Zendesk. They can also monitor all open Zendesk sessions from their TeamViewer account via the management console. They can also switch from one chat session to another as they remotely control everything. This has helped a lot of businesses in improving customer satisfaction.

5. ServiceNow

ServiceNow is known for its service management software solutions. By integrating this CRM with TeamViewer 14, you get remote support for managed devices directly from your ServiceNow dashboard. Customers can join the session in one single click.

Whenever a customer is online, the agents receive a notification. The TeamViewer pre-built software integration for ServiceNow makes your experience seamless. Agents can share service case links directly from ServiceNow using pre-configured email templates.

You will have to configure the script token to access the TeamViewer API for certain features. Remote support for all managed devices is available (Android, macOS, Windows, iOS, etc).

6. NinjaRMM

NinjaRMM is one powerful and simple remote monitoring and management tool. It offers a 360-degree view of your IT stack to identify problems beforehand. By enabling TeamViewer integration, you can tap ontoTeamViewer features to solve these problems in just a matter of time.

From your Ninja Console, you can automatically create users, groups and mirror device permissions. You can enable notifications for incoming connections and even change the TeamViewer service settings.

You will get detailed connection reports that reveal who is connected to which endpoint along with their duration. Each session is encrypted with the 256-bit standard. You can randomize passwords for each new connection and enhance security. Private keyclick add can be used for enhanced security and device confirmation.

7. IBM MaaS360

IBM MaaS360 has been simplifying the management and security of;

  • Smartphones
  • Wearables
  • Laptops
  • Tablets
  • Other IoT devices

TeamViewer and IBM MaaS360 integration support screen sharing and remote control support using the IBM MaaS360 Cloud.

The administrators will be able to take control of the device based on the end user approval. For this, the end-point device must have TeamViewer QuickSupport app installed. Likewise, the administrator’s machine must have TeamViewer full client installed.  This integration also allows TeamViewer remote control, remote share, web conferences, file transfer, online meetings and much more.

Summing Up

Using TeamViewer API key, you can integrate TeamViewer into tons of other apps and systems for improving your workflow. It has done organizations a huge favor by ending the need to switch between apps and perform certain functions.

With these CRMs, working centrally from a single location is just one advantage to name. Each integration brings its own set of features to access. If you just do a TeamViewer cost analysis with its features, you say it’s definitely worth it for a business.

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