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Easy Ways To Fix Cox DVR Recording Problems

Fix Cox DVR Recording Problems

Just when you are dying to watch the episode of your favorite TV show or movie your Cox DVR gives up on you! Don’t worry, these issues are fixable even if you don’t have enough technical knowledge. One thing is certain if you have learned how to program Cox remote to the TV, you will be able to troubleshoot the Cox DVR recording problems as well.

Note: The DVR by the provider is known by the name Cox Mini Box.

These are the steps you can perform without anyone’s help to troubleshoot your mini box and make sure it’s running again:

1: Restart the Mini Box

Many times, an obvious restart can fix most problems with the DVR. These include getting stuck at some point, unable to play recordings, and some other minor troubles.

Restarting the mini box is extremely simple. All you have to do is unplug it from the wall socket. Wait for at least 30 seconds to give it a rest and then plug it back again. Turn on the power button and this should fix its performance.

2: Check the Memory of the Mini Box

When was the last time you checked the memory of your DVR? Don’t remember, right?

Like any other device, a DVR has a memory as well. The box has a hard disk inside that stores all the recording. Once the memory is at its maximum, you won’t be able to record or store more shows.

Whenever you are unable to record, check the memory of your device. If the storage is full, delete the old programs. The provider understands that some customers might be interested in extending their storage. If that’s you, contact Cox Support to buy additional storage. You will have to pay a minor fee for that though.

3: Run a Self-Test

You can also run a self-test to troubleshoot and make the mini box work again. Follow these 5 simple steps:

  1. From your remote, press the cox menu
  2. Go to “Customer support”
  3. Press the right arrow once and then press the down arrow
  4. Click on select
  5. The set test will run
  6. Once the test is over, this should solve the problem automatically

4: Coverage Problem

The DVR records what is playing on the screen. If the broadcast was messy, it will have that messy recording. This explains that the DVR is not always the problem. Sometimes, it’s the coverage or broadcast issue that you see in the recordings as well.

If any of the recordings had broadcast or audio problems, make sure all outlets are connected. Turn on the TV to check if the broadcast is clear. You can test recordings again to see if you experience the same problem again.

Don’t forget to delete this test recording. It will lie the storage and occupy the space unnecessarily.

5: Make Sure your Bill is Paid

The service could be unavailable because you forget to pay your Cox bill. Check your last bill immediately and see the due date. Make the payment immediately and call support to activate your services again.

This happens rarely because Cox usually provides its customers with a grace period of 30 days to pay their bills. They don’t terminate your services immediately. There’s no harm in ensuring your bill is paid before reaching out to an agent for help.

6: Run a Channel Scan

Sometimes, all channels don’t appear in the mini-box. This calls for running a channel scan to search the channel you wish to record the show from. Here are the steps:

  1. Go to the main menu using your remote
  2. Press the up and down arrows to find customer support
  3. This will show the customer service menu
  4. Choose technical support and press select
  5. Press the down arrows to find channel scan
  6. Press select for the scan to begin

Note: You will see a black screen indicating the progress of the scene. Once the scan is complete, you should be able to see all available channels now.

  1. Dismiss the dialog box by pressing select
  2. This will tune the channel lineup and you should be able to find the channel you wanted to record a show from.

When to Call for Help?

When nothing seems to work, you may reach out to the support team to diagnose your equipment. Check the light of the device. If it’s solid green, that’s a sign the unit is not working problem. On the other hand, when the green light is flashing, this means you need to call support. You might have to drop the Cox TV equipment at one of the contact centers to have it fixed.

Hopefully, with this guide, you will able to troubleshoot call common Cox DVR problems.

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