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5 Simple Solutions to Fix the Spectrum Login Loop Error

Mobile App Error Code IA09

Whenever there’s a mention of cable, the name of Spectrum is worth mentioning. It’s America’s favorite cable brand bringing 200+ channels in HD so that everyone can experience quality entertainment. From local cable affiliate to premium channels like HBO, Cinemax and Epix, if you want affordable cable services, Spectrum will never disappoint you. Its cable packages include perks like on-demand titles, DVR, TV-on-the-go, and some others.

If you’re enjoying this cable company’s services already, we bet you’re having a great time. But wait, when you bump into errors like the login loop error, even the most patient people want to scream. It’s a common error that can be fixed by simple solutions. Explore this troubleshooting guide to find out how to fix it:

1: Redirect the Loop

When the spectrum login loop error occurs, it restricts your access to TV shows and movies. It’s a bummer when you are anticipating your favorite content. The error pops up when you redirect the loop i.e. move from one location to another.

When this happens, Spectrum associates your account number with your physical address. That’s why whenever you move to a new place, you are assigned a new account number. If that’s the case, you won’t be able to log into your account because your old account number is still associated with your account.

 You must reach out to customer support to report the issue. They will either assign you a new account number or create a new login. Once everything is fixed, your services will restore and you can carry on watching TV.

2: Recover Your Credentials

Another reason why you could be stuck in the login loop is that you entered the wrong credentials. No need to reboot Spectrum cable box to fix the error. You can retrieve your credentials in with these simple steps:

  1. Visit
  2. From the signup page, click on forget username/password
  3. You will be asked to confirm your account
  4. Enter either your username & zip, account info, or contact info
  5. Verify that you are not a robot
  6. Hit “confirm”
  7. You will receive a verification code through email, text message, or phone
  8. Enter the code
  9. Reset your password

After recovering your credentials, log into your account with the new credentials and start watching TV as nothing happened.

3: Wrong Internet Connection

If you are connected to an internet connection other than Spectrum Internet, there are chances you will run into the login loop error. Why? Because Charter uses its Internet service for authenticating your TV account. To avoid the error, before using spectrum TV, make sure you are connected to the right network and save yourself the trouble.

4: Bugs in the App

Sometimes, you are entering the right credentials, and you are connected to the right network but you still run into the login loop error. It’s possible that your Spectrum TV app has crashed or there’s a bug in the app.

In such a situation, it’s recommended to uninstall the app or delete it. Reinstall it and make sure it’s an updated version. Log in with your credentials and you should be able to access your content library once again.

5: Clear Cache and Cookies From Your Browser

If you have tried all the remedies above but the error stands still, this could mean your device is congested. It’s time to remove the cache and cookies from your browser to make the error disappear.

Here are the steps to remove cache and cookies from your browser (if it’s Google Chrome)

  1. Open your browser
  2. (In your case, it should be Google Chrome)
  3. Click on the hamburger menu on the top right corner
  4. Choose “More tools
  5. Select “Clear browsing data” from the options
  6. You will be asked to choose the time range
  7. If you want to delete all times, select “all time” from the dropdown menu
  8. Check the “Cookies and other site data” box and “Cached images and files” box.
  9. Hit “clear data
  10. Once you are done, refresh the browser
  11. Log into your spectrum account
  12. This should remove the login loop

When Nothing Works, Call Customer Support

This is the last option on the list. Hopefully, you will be able to fix the error by following one of the remedies mentioned above. But if you run out of luck, then you always have Spectrum’s support team for assistance. Give them a call and tell them you tried fixing by yourself.

When Spectrum lag spikes or it’s an error related to the cable that requires troubleshooting, their agents are available around the clock to address customer concerns. Your problem will be addressed as well.  


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