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General FAQ’s for Verizon Customers

Verizon Customer Service Contact Options

Verizon ensures its customer service representatives remain accessible to both new and existing customers. The carrier’s customer service function is comprised of dynamic, helpful individuals to help address all your needs. New and Existing customers can contact Verizon Customer Service on any of the following options:

  • The Customer Service phone number
  • Online chat support
  • Facebook Messenger
  • Express mail to P.O. Box 408, Newark, NJ 07101-0408
  • Verizon Community Forums

Existing customers can also log in to their My Verizon account for more personalized customer support. Each contact option brings you in touch with competent Verizon representatives who specialize in offering excellent customer service experience. Don’t’ hesitate to contact Verizon and experience it for yourself.

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Why Choose Verizon?

There are many reasons why people choose Verizon over other available carriers. Verizon has a solid reputation when it comes to:

  • Providing America’s largest and most reliable wireless network
  • Offering the best devices, apps, and entertainment
  • Offering a Worry Free Guarantee®
  • Mobile to Mobile Calling nationwide
  • Unlimited calling to Friends and Family numbers
  • International roaming
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The Impeccable Verizon Customer Service Reputation

The carrier has a top-notch customer service function that supports over 80 million Verizon customers. With such a large customer base, it is necessary for the customer service experience to be up to the mark. The carrier’s qualified representatives excel in offering dynamic assistance when it comes to queries regarding:

  • Billing information and details
  • Plan details and switching plans
  • Support for specific devices
  • Managing your Verizon account online
  • Information on device trade-ins
  • Assistance with bill pay process


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What Does Verizon Customer Service Offer?

When it comes to service issues resolution and customer support, the carrier is second to none. Included among the solutions and assistance the carrier offers are:

  • Support for over 29 brand devices including Apple, Samsung, Motorola, LG, Orbic, Verizon, Google, and NetGear.
  • Interactive Troubleshooting Assistant with a visual walkthrough to guide you through common problems and their solutions.
  • Billing and payments information including assistance with your Verizon bill pay.
  • Plans and Account information for queries about your plan and switching from prepaid to unlimited plans or vice versa.
  • International services information to help you stay connected to friends and family in over 200 countries worldwide.

For information or assistance on these issues, is your point of contact.

Verizon Customer Service - How To Guide

When you encounter any of the issues listed below, this How-To guide comes in handy. Follow these instructions if any of the following situations fits your circumstances:

How do I report a scam or fraud to Verizon?

A fraud or scam should ideally be reported as soon as possible to the Verizon customer support phone number . However, Verizon is not responsible in most cases for any financial losses. In order to recover your money, you may need to report the fraud to your bank.

How to get started with Verizon Prepaid?

Be sure to keep your email and password on hand before you get started. Get started with Verizon Prepaid in the most hassle free way.

How do I switch my old number to a new phone?

When switching your new phone over, you may need to deactivate your old one and activate the new one. You may also need to contact customer support so keep some information ready. You may need to keep your IMEI, email, password, account number, and the last four digits of your account number handy.

How do I file an insurance claim?

Asurion is Verizon’s insurance provider. You can file a new claim or update an existing one by following guidelines available at their website ( Click on “File a New Claim” and fill out the required information on the displayed form.

How to download backup assistant for my Verizon?

To download backup assistant, first, verify you have a compatible device. Second, you need to open your device’s app store and download Backup Assistant or Backup Assistant Plus. Back up contacts and restore them when you switch to a new device.

General FAQ’s for Verizon Customers

Below is a list of general frequently asked questions that are common with new and existing Verizon customers.

Viewing and Paying My Verizon Phone Bill

Customers can view and pay their Verizon phone bill by signing into their My Verizon account. Alternatively, customers can also download the My Verizon app to manage a bill on their phone. Verizon also allows you to set up automatic monthly bill pay from your bank account.

What Is Verizon’s Coverage Like?

Verizon covers over 98% of the United States. It has arguably the best network coverage in the country.

Can I Buy a New Phone from Verizon?

You can buy new phones from Verizon belonging to most major brands including Apple and Samsung. You have the option to purchase the phone outright at full price or over a 24-month installment period.

Can I Keep My Number When Switching to Verizon?

Verizon makes it easy to keep your current phone number () when making the switch. All you have to do is let Verizon know when you sign up for a new plan. You may need to provide relevant information on your current carrier account before the number ports to Verizon.

Does Verizon Charge for Going over Your Data Allowance?

Most Verizon plans no longer carry overage fees if you exceed your limit. Instead, you experience throttled speeds until your next billing cycle. In case overages apply to your Verizon plan, you can switch to Safety Mode by signing into your account and selecting the option. This will slow down your speeds instead of charging you for overages.

Does Verizon Offer Family Plans?

Verizon offers a number of family plans in both prepaid and postpaid options. You can also get unlimited or shared data across all your lines.

Does Verizon Offer Special Deals?

Verizon regularly offers deals on cellphones throughout the year. Stay up to date with current offers to find a deal that suits your needs.

Does Verizon Offer Discounts for Military and Seniors?

The carrier offers discounts to cadets, military, veterans and their families. The actual amount of the discount depends on the plan and the number of lines you choose. You may need to present proof of your military or veteran status.

Do Verizon Plans Come with a Mobile Hotspot?

Mobile hotspot allowances accompany select Verizon cellphone plans. Beyond Unlimited and Above, Unlimited plans carry high-speed mobile hotspots. To check if you get mobile hotspot allowance with your plan, contact Verizon Customer Service .