FAQs Regarding Your Account Issues
What is an Xfinity Username?
The Xfinity username is a combination of three things namely your username, password, and the secret question. There are two types of usernames – primary and secondary.
Can I add more users to the account?
Yes, if yours is primary user account you can do that. The primary user is the account administrator who has the liberty to add up to six secondary users to the account.
How to change the Xfinity username?
Follow the easy instructions to change your Xfinity username:
- Go to ‘My Account’
- Head to the ‘Users’ tab
- Select the user
- On the user page, click ‘Edit’
- Enter the existing password and updated user name
- Once done, click ‘Update Username’
A confirmation message will inform you if the user name has been changed. Note that this action can only be performed by the primary user.
How to suspend or remove a User?
Head to the ‘users’ bar on the ‘My Account’ page. After locating the user you wish to suspend or remove, click ‘Edit’ to the right of his/her name.
Do I need an Xfinity username to use the Xfinity My Account app?
Yes, to login to the account app you need an Xfinity username, a registered mobile number or an email id. In addition to this, users should be either primary or secondary users if they want to access the app.
How to change your password?
In your account, click the ‘Edit’ option. You will see a list of all the things that you want to edit, including the password. Once you spot it, make the desired changes.