Sign Up for Services on Cox Communications Customer Service Number

Want a new plan, add-ons, or special offers? Contact Cox Customer Support

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Internet Starter 25Mbps

  • Download speeds up to 25 Mbps*
  • Affordable Connectivity Program credit
  • 1000GB* data allowance per month
  • Use the provider’s modem or your own
  • No long-term contract required

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TV Starter

  • Get up to 75** channels with your plan
  • Basic, government, and popular channels
  • Music channels also included
  • HD options and Contour App
  • Interactive On-Screen TV Guide

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Preferred Bundle

  • 140+** Channels with TV Preferred
  • Up to 250Mbps* Download Speeds
  • Advanced home phone calling features
  • Unlimited calls all over the country
  • Unlimited calls to Canada and Mexico

Looking For More Information?

  • Best deals & offers
  • Billing checklist
  • Additional information

    Customer Experiences You Can Depend On

    Cox Customer Service

    The provider continues to aggressively attract new subscribers. And it is able to retain them for a very good reason. At the Cox customer care phone number, the representatives really do care about your experience.

    customer care
    6.5+ Million Customers Strong

    With a footprint that spans 18 states, the provider has one of the biggest subscriber bases in the country. With over 6.5 million subscribers and growing aggressively, the company remains one of the absolute best service providers in the US.

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    cox customer service in us states
    #1 Privately Owned Provider

    The provider is the largest privately-owned cable TV and internet services provider in the country. The company has been around since 1962. And it has steadily upgraded its services and service delivery infrastructures to keep offering the high-quality services its subscribers have developed a reliance on.

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    award winning customer service
    10+ Customer Service Awards

    The cable TV and high-speed internet company have consistently delivered on customer expectations. Thanks to the excellent customer experience created on the Cox customer service phone number, the provider remains a favorite choice among subscribers in any of its coverage areas.

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    Get a New Cable Plan or Upgrade an Existing One

    Channel lists, premium networks, and limited-time offers

    Want to add more features to your existing cable TV plan? Or do you need to upgrade to a plan with a bigger channel lineup? Cox cable customer service is your ticket to learning about all the available plans in your area. Learn about channel packs, premium networks, limited-time offers, and exclusive add-ons to make the most of your TV experience. Contact a service representative today for more expert help and assistance with:

    • Plans, prices, and special offers
    • Troubleshooting your equipment
    • Scheduling technician appointments
    • Skilled technical support specialists
    • Resolving disruptions with TV service
    • Reporting service outages and problems

    Easy Payments with Cox Customer Service Pay Bill Phone Number

    Never be late when paying bills again

    Staying on top of your service bills is very important if you want to keep them running and disruption-free. In many cases, a late payment can result in penalties or service may even be suspended. But you don’t have to worry about that with Cox. From Cox customer service chat to using the provider’s official app, there are many ways to pay your bills conveniently and quickly. However, most people prefer to call a Cox customer service line and get help with:

    • Managing bill payments
    • Setting up auto payments
    • Inquiries on billing details
    • Correcting billing problems
    • Changing billing address
    • Requesting detailed info
    cox customer support telephone number

    Cox Internet Customer Service Keeps You Connected

    Find internet plans, equipment, and support near you

    Looking for a better internet plan? Are you tired of your current provider’s disruptive internet service? You don’t have to ever settle for a less-than-ideal internet service ever again if you live in a Cox service area. Call in during Cox customer service hours for assistance with:

    • Finding a new plan
    • Upgrading your old plan
    • Replacing equipment
    • Setup and troubleshooting
    • Internet service activation
    • Professional installation

    Corporate Reps Offer Great Cox Business Customer Service

    Don’t put your business operations at risk

    Businesses need reliable and stable internet access for nearly every interaction inside and outside of the organization. Even small disruptions can impact business deadlines, time-sensitive tasks, and even overall productivity. While the provider offers a service most businesses can count on, it also has the necessary support in place to keep it that way. If you experience issues with your business plans, don’t hesitate to call Cox customer service phone for:

    • Professional troubleshooting
    • Technician appointments
    • Technical support and solutions
    • Upgrading to a faster plan
    • Paying your business service bills
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    bill payment methods

    Different Bill Payment Methods for Your Convenience

    Pay through phone, in-person, online, or use the app!

    The provider makes sure that your Cox bill pay is as convenient as it can be. The provider has multiple options to choose from that can make bill payment a smooth experience for you. Whether you are an old-school person, or someone who has adapted to the latest technology, you can find something that works for you. Multiple bill payment methods include:

    • Paying in-person at a provider outlet near you
    • Pay online through the website or app
    • Call the Cox customer service telephone number
    • Mail your payment to a billing address

    Quick Self-Help Tools to Get You Going

    There is no need to wait in line or on hold again!

    The provider has some great online tools that can get you the help you need much faster. It isn’t necessary to call Cox wifi customer service every time you have a minor problem. That is why the provider has multiple options and self-help portals that make it simple for all. 

    The online self-help tools are a great addition to the already above-par Cox residential customer service. The users can manage their services online or get appointments for technical staff. The self-help tool can help you do the following: 

    • Manage your Cox bundles
    • Get technical help for your service
    • Pay your bills
    • Add a new service or upgrade your current plan
    • Move your services to a new address
    • Manage all your current and upcoming tech appointments
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    Call the Cox Customer Service Number or Get in Touch via SMS

    Connect through phone, social media, emails, or text messages!

    The customer service department isn’t available only through the phone. The provider strives to provide a holistic solution for all their client’s needs. Therefore, you can get in touch through various other mediums during the Cox customer support hours.  

    Whether you want to talk about new Cox cable plans or get a technician appointment, you can look for the best medium for you. Rest assured that the service standards would be the same through all these channels. You can pick one of the following methods to connect with customer service:

    • Talk to the chatbot Oliver
    • Live chat with a customer support agent
    • Connect via SMS
    • Call tech support number
    • Use the provider’s app

    In-Home Support with Cox Complete Care

    Get remote and in-house advanced technician support and visits!

    Complete Care offers technical support for almost all types of problems. The tech support experts go the extra mile to give you the solutions that you are looking for. It goes a step beyond the usual Cox customer service technical support and you can benefit from it however and wherever you want.  

    You can reach out to the company’s Complete Care support team and they will come to you. The support also includes remote assistance and you can get help on the go or at home. You are covered with a dynamic support service which also includes:

    • Advanced technical support
    • Get help online for all your connected devices
    • Complete cybersecurity check-up
    • Troubleshooting help for connectivity issues with Cox internet plans
    • In-home tech visits that cover up to $100 service call charge
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    Complete Care Service for All Your Tech Support Needs

    Technicians at your service whenever you need, wherever you need!

    Sometimes, online and on-call help is not enough and you may need further assistance. Therefore, the Cox customer service number can get you an at-home appointment with a technician. Whether you want help with hardware or you are clueless about troubleshooting your internet connection. The complete care solution includes:

    • PC cleanup and virus removal
    • Network configuration and setup
    • Software installation
    • Homelife device support
    • Operating system updates
    • Smart home hubs and appliances

    Cox Business MyAccount App for a Fast-Track Service

    All you need for a great customer service experience is right on the app!

    Most people tend to prefer mobile phones and apps over web clients these days. That is why the provider also has an app to contact Cox customer service. All you need to do is download the MyAccount app and here are some things that you can do with it:

    • Manage your account: Change the details and settings of your account at any time via the app.
    • Billing Help: Perform tasks related to bill paying like changing your billing method, seeing statement details, and checking balance.
    • Add Services: Add or remove any service to your subscription.
    • Equipment Reset: The app lets you reset Cox cable modems, internet routers, and voice equipment.
    • Support: It is easier to connect with customer service through the in-app chat service.
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    Cox customer support for outage

    Get Internet Outage Information from Support Team

    Ask customer service for outage information in your area!

    It can be quite a wild goose chase if your internet service is down and you have no idea why! Sometimes, the service outages can happen from the ISP end and you can’t do much about them. Apart from the Cox customer retention phone number, the provider also has a hotline for outages. 

    So, instead of panicking, you should get in touch with the Cox customer service outage number. They can tell you more about any service outages in your area and you can also expect:

    • Step-by-step assistance throughout the outage
    • Easy troubleshooting for your home connection
    • SmartHelp through the MyAccount app
    • Support agents to give you more information

    Cox Customer Care for All Your Needs

    Whether you need customer care for your Cox TV packages, phone, or internet, you can get in touch with the right representative. Here are a few numbers that you can call:

    FunctionsPhone Numbers
    Sales and Upgrades1-855-850-5975
    Technical Support1-855-850-5975
    Billing Information1-855-850-5975
    General Customer Support1-855-850-5975
    Moving to a New Address1-855-850-5975
    Business/Corporate Reps1-855-850-5975
    Internet and Data Services1-855-850-5975
    Promotions and Deals1-855-850-5975
    Scaling Back to a Basic Plan1-855-850-5975

    Talk to Oliver: The Live Chatbot

    The provider makes it even simpler to get in touch with the support team through the chatbot, Oliver. Simply go to the provider’s website and get answers to your queries immediately.

    Click on the chat box at the bottom of your screen and start typing your question. It doesn’t get easier than this!

    1-855-850-5975
    call cox customer care

    Frequently Asked Questions

    The provider offers dynamic customer service with an efficient team that is ready to help all of its customers.

    You can go to https://www.cox.com/local/search to locate the nearest store. 

    You can get in touch via phone, email, social media, SMS, or visit the nearest store near you. 

     

    Residential services customers can get in touch with customer support via the Oliver chatbot, talk to an agent over the phone or send an SMS to 855-850-5975

    The provider’s technical staff is on top of all service outages as they happen, and tries to resume the service as quickly as possible. 

    If you are an active customer, you can register your account here https://www.cox.com/myprofile/registration.html  

    You can connect to the provider’s customer support team through third-party platforms such as email and social media platforms. 

    It is open from MON TO FRI 10 AM TO 7 PM EST. Call Cox customer service @ 855-850-5975

    Get Help Finding Plans

    Let the reps at customer support help you find the plan you need.

    cox 1-855-850-5975